How to?
What does the Space-Friendly™ means?
This term means products considered to Work under Special Conditions of Space. Nobody will ensure you the reliability and functionality for 100 % of mission lifetime. However, we can ensure you; we did the best and put it inside to make the Space-Friendly™ Hardware Safer than others.
We took into account effects of space environment on commercial components, materials or even manufacturing processes - our hardware is not based on extremely expensive Radiation Hardened parts. It is based on careful critical design considerations and a lot of Man-Years of engineering know-how.
Product Distribution List of Countries
We directly distribute our products to Customers/End-Users in following Countries:
European Union, Canada, Japan, Norway, Switzerland (including Liechtenstein), United Kingdom and the United States of America.
Can I/we contact you if need a Tech Support?
OF COURSE! We are here for You! Use the e-mail info@skyfoxlabs.com or call us. From Monday till Saturday 10 AM to 6 PM CET online. Offline whenever.
We supported several international customers with integration of our products since the time of mission planning, product selection, till the launch and operations. Do you need Declared Materials List of our products for NanoRacks Launch Service, or...?
Let's work together for Your mission success!
Do you process, prepare or cooperate on ESA ITTs/proposals/bids?
No. SkyFox Labs s.r.o. is an active commercial entity located in Czech Republic, a valid member state of the European Space Agency, whilst not holding or even not attempting to hold ESA Bidder code. In case an ESA tenderee considers to develop a mission/product/service including the SkyFox Labs technology, products or services, you are invited to review all the published relevant information and consider the product or service purchase based solely on your own product selection criteria.
How can I order the product?
To get the product from SkyFox Labs, please follow the process below:
Want to know more details? Send a simple inquiry via e-mail. We will be back to you shortly.
What about lead time?
The typical lead time varies between 4-8 weeks and depends mainly on stock availability of components, additional manufacturing (mainly mechanical parts) and screening test results. However, during the whole process we are in touch with you, providing information about current status via e-mail.
Are you compatible with CubeSat standards/other products?
Yes, we are compatible with the CubeSat Design Specification (CDS) rev. 14. However, some of our products are unique and have dedicated electrical and mechanical interface to the upper-level system.
We use PQ60 Standard in our PocketQube portfolio. Check the standard here http://www.pq60.net/.
What is the “Dual Use Goods”? When I need the Export Control License?
"Dual Use Goods". This strict term means the device was primarily designed for commercial customers, but may be misused for military purposes. For international shipping, it needs to have the Export License anytime when transported outside the EU member states.
1) Are you EU Customer/End-user? You will need to obtain the Export License at your National regulator, before exporting the HW/SW to the launch site.
2) We also serve Non-EU Customers/End-users from the following countries: Canada, Japan, Norway, Switzerland (including Liechtenstein) and the USA. Customers from United Kingdom need to be evaluated according to current development of the post-Brexit rules.
Thank You to help us fulfilling the European / International Laws!
Which payment method do you accept?
The consignment method of payment, on delivery, based on invoice, via Bank Account Wire Transfer is accepted as an act of mutual trust between our customers and products, when you decide for purchasing. There is no advance payment requested before delivery, unless otherwise noted in the Quotation Form.
Do you offer evaluation or cooling-off period of your products?
The 14 days cooling-off period beginning by the date of product delivery is provided for evaluation of our products at your premises in most cases. However, in case you decide to return it back to us, you are obliged to cover the shipping-back expenses. Please read our Terms and Conditions document in the Contacts.
Which shipping method do you use?
It is based on mutual agreement, dialogue and best decision on both sides. We are obliged to deliver the goods to You in perfect condition. This means we use shipping method secured by insurance. FedEx International Economy Service is preferred.
Do you have your own FedEx Account? Perfect! Get your standard shipping cost!
We use Peli Case portfolio to protect our products during transport. They are securely encapsulated in cardboard box and bubble foil fillers.
Do you cooperate on NDA (Non-Disclosure Agreement) level?
No. We are working on development, manufacturing and sales of aerospace related products and services which are offered and sold on a public market, similar as automobile industry. Since the GDPR rule was implemented back in 2016 for all European Union entities, all the data coming from personnels and information coming via the communication inlet is internally processed as company secret.
In case you have some special project, mission or other technical details requiring the NDA to cooperate, please feel free to consider a different vendor.