How to?
What does the Space-Friendly™ means?
This term means products considered to Work under Special Conditions of Space. Nobody will ensure you the reliability and functionality for 100 % of mission lifetime. However, we can ensure you; we did the best and put it inside to make the Space-Friendly™ Hardware Safer than others.
We took into account effects of space environment on commercial components, materials or even manufacturing processes - our hardware is not based on extremely expensive Radiation Hardened parts. It is based on careful critical design considerations and a lot of Man-Years of engineering know-how.
How can I order the product?
To get the product from SkyFox Labs, please follow the process below:
Want to know more details? Send a simple inquiry via e-mail. We will be back to you shortly.
What about lead time?
The typical lead time varies between 4-8 weeks and depends mainly on stock availability of components, additional manufacturing (mainly mechanical parts) and screening test results. However, during the whole process we are in touch with you, providing information about current status via e-mail.
Are you compatible with CubeSat standards/other products?
Yes, we are compatible with the CubeSat Design Specification (CDS) rev. 14. However, some of our products are unique and have dedicated electrical and mechanical interface to the upper-level system.
We use PQ60 Standard in our PocketQube portfolio. Check the standard here http://www.pq60.net/.
What is the “Dual Use Goods”? When I need the Export Control License? How long it takes and how much does it cost and why?
"Dual Use Goods". This strict term means the device was primarily designed for commercial customers, but may be misused for military purposes. For international shipping, it needs to have the Export License anytime when transported outside the EU member states (takes approx 30 days in our local Export Control Bureau).
1) Are you EU Customer? You will need to obtain the Export License at your National regulator, before exporting the HW/SW to the launch site.
2) Are you Non-EU Customer? As we adopted the new European Comission recommendation known as Internal Compliance Programme (or ICP) at SkyFox Labs s.r.o., it was decided to streamline the export control process by offering the goods only through General Export Authorization to following countries: Canada, Japan, Norway, Switzerland (including Liechtenstein) and the United States. Customers from United Kingdom need to be evaluated according to current development of the post-Brexit rules. In 2024, the export from EU to the UK is managed via EU001 General Export Authorization. The adoption of ICP programme allow us to shrink further the customer / end-user review process and speed up the product delivery.
Contact us for more information via e-mail.
Thank You to help us fulfilling the European / International Laws!
Which payment method do you accept?
The consignment method of payment, on delivery, based on invoice, via Bank Account Wire Transfer is accepted as an act of mutual trust between our customers and products, when you decide for purchasing. There is no advance payment requested before delivery, unless otherwise noted in the Quotation Form.
Do you offer evaluation or cooling-off period of your products?
The 14 days cooling-off period beginning by the date of product delivery is provided for evaluation of our products at your premises in most cases. However, in case you decide to return it back to us, you are obliged to cover the shipping-back expenses. Please read our Terms and Conditions document in the Contacts.
Which shipping method do you use?
It is based on mutual agreement, dialogue and best decision on both sides. We are obliged to deliver the goods to You in perfect condition. This means we use shipping method secured by insurance. FedEx International Economy Service is preferred.
Do you have your own FedEx Account? Perfect! Get your standard shipping cost!
We use Peli Case portfolio to protect our products during transport. They are securely encapsulated in cardboard box and bubble foil fillers.
Can I/we contact you if need a Tech Support?
OF COURSE! We are here for You! Use the e-mail info@skyfoxlabs.com or call us. From Monday till Saturday 10 AM to 6 PM CET online. Offline whenever.
We supported several international customers with integration of our products since the time of mission planning, product selection, till the launch and operations. Do you need Declared Materials List of our products for NanoRacks Launch Service, or...?
Let's work together for Your mission success!